How Bitkingz Handles Your Personal Data
What we collect when you sign up, deposit in AUD or verify your account, how long we keep it and what say you have over it.
Privacy at Bitkingz: Data, Verification and Your Rights
Last updated: September 6, 2026
This page sets out, in plain terms, what personal information Bitkingz collects from Australian players, why we need it, how long we keep it, and how you can access or correct it.
What we collect and why
When you register at Bitkingz we ask for basic details: full name, date of birth, email, mobile number and a password. That is enough to open an account and browse the pokies and live tables. Once you deposit or request a withdrawal, we collect more: the payment method used (PayID, POLi, card, Bitcoin, USDT, Neosurf or bank transfer), transaction amounts in AUD, and the account or wallet details needed to move funds back to you. We also log technical data automatically, such as IP address, device type, browser and session activity, mainly for fraud prevention and to keep the pokies and live dealer games running smoothly on mobile and desktop.
Verification: why we ask for ID
Before a first withdrawal, or when activity on an account looks unusual, we run standard know-your-customer checks. This typically means a copy of a government-issued photo ID, proof of address such as a recent utility bill or bank statement, and sometimes a selfie holding the ID. For larger withdrawals we may ask for a source-of-funds declaration or a screenshot of the payment method, for example a PayID-linked bank account or a crypto wallet address. This is standard practice across the online casino industry and exists to confirm you are 18 or over, to confirm you are the account holder, and to prevent someone else's card or wallet being used on your account.
How payment data is handled
Card numbers, PayID details and crypto wallet addresses are passed through encrypted channels to our payment processors and are not stored in plain text on our own servers. We keep a record of the transaction (amount, date, method, status) for accounting and dispute purposes, but full card numbers are masked and cryptocurrency private keys are never something we ask for or hold. If you use POLi or a bank transfer, we retain only the details required to match a deposit to your account and to send a withdrawal back to the same source, which is also how we confirm the payment method belongs to you.
Data retention at a glance
| Data type | Purpose | Typical retention |
|---|---|---|
| Account details (name, DOB, email) | Account operation, age verification | Duration of account plus a period after closure for compliance |
| Identity documents | KYC and fraud prevention | Retained per applicable record-keeping obligations, then deleted or anonymised |
| Transaction and payment records | Accounting, dispute resolution, AML checks | Several years, per standard financial record-keeping practice |
| Support tickets and chat logs | Service quality, dispute history | Retained while account is active plus a reasonable follow-up window |
| Technical logs (IP, device) | Security and fraud detection | Shorter rolling retention window |
We do not keep documents or transaction data indefinitely for no reason. Once the underlying purpose (compliance, dispute window, active account) no longer applies, records are scheduled for deletion or anonymisation, subject to any minimum retention we are required to observe.
Who we share data with
We share data only where it is necessary to run the service: payment processors handling PayID, POLi, card and crypto transactions, identity verification providers who check the documents you submit, and game studios such as Pragmatic Play, Evolution Gaming, Nolimit City and Relax Gaming, who may see gameplay data (bets, spins, RTP-relevant events) but not your payment details. We do not sell player data to marketing lists. Any promotional emails about the welcome package or VIP Club offers come from us directly, and you can opt out at any time from your account settings.
Your rights over your own data
- Ask us what personal data we hold about you and how it is used
- Request a correction if any detail on file (name, address, email) is out of date
- Ask for your account to be closed and for non-essential data to be deleted, subject to the retention periods above
- Withdraw marketing consent without affecting your ability to play or withdraw funds
- Request a copy of the identity documents you submitted, if you need them for your own records
To exercise any of these rights, contact our support team through live chat or email during Australian business hours. We will confirm your identity before making changes, since that same verification step is what keeps your account secure in the first place.
Security measures
Account data and stored documents sit behind encryption in transit and access controls on our side, with staff access limited to what is needed for verification and support. No online system is completely immune to risk, so we also recommend using a strong, unique password and enabling any two-factor option offered on your account.
The entity behind this policy
This privacy policy is published by Bitkingz for the Bitkingz brand. The registered company name and registration details that operate this site are published in the site footer, please confirm them there rather than relying on any third-party source.